Return & Refund Policy

At Xylo Sports, we take pride in the quality and craftsmanship of every product we offer. Our goal is to provide every customer with an exceptional experience, from the moment an order is placed to the moment it arrives.

We understand that sometimes a purchase may not work out as expected. Please review our return and refund policy below.

Returns & Exchanges

We accept returns on eligible, unused, non-custom products within 30 days of delivery.

To qualify for a return:

• Items must be unused, undamaged, and in their original condition.

• Items must include their original packaging, when applicable.

• Proof of purchase or an order number is required.

• All returns must be approved by Xylo Sports before being shipped back.

To initiate a return, please contact returns@xylosports.com with your order number and reason for the return.

Custom Wood Bats & Personalized Products

Because our custom wood bats and personalized products are made specifically to each customer's selections, all custom and personalized sales are final.

We cannot accept returns or exchanges on these products due to customer preference, incorrect selections made during ordering, or changes of mind.

However, if your order arrives damaged, defective, or different from what you ordered, please contact us so our team can review the issue and determine an appropriate resolution.

Ready-to-Ship Wood Bats

Ready-to-ship wood bats may be returned within 30 days of delivery, provided they have not been used and remain in their original condition.

Wood bats that have been used for batting practice, training, or gameplay are not eligible for standard returns or refunds.

Please note that natural variations in wood grain, color, and appearance are normal characteristics of genuine wood products and do not constitute defects.

Wood Bat Warranty

Xylo Sports offers warranty coverage on qualifying wood bats based on their respective product grade or purchased warranty.

Warranty claims are handled separately from standard returns and refunds.

If your wood bat breaks during its applicable warranty period, please contact our support team with your order number, photographs of the damaged bat, and a description of the incident.

All warranty claims are subject to the terms and conditions of the applicable warranty.

Damaged, Defective, or Incorrect Orders

We carefully inspect our products before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs when applicable.

Our team will review the situation and work toward an appropriate resolution, which may include a replacement, exchange, or refund.

Non-Returnable Items

The following items are not eligible for standard returns:

• Custom or personalized products

• Used wood bats or training equipment

• Items showing signs of wear, damage, or alteration after delivery

• Gift cards

• Final-sale or clearance items clearly identified as non-returnable at purchase

This does not affect remedies available for defective or incorrectly supplied products or any rights required by applicable law.

Return Shipping

Customers are responsible for return shipping costs on standard returns unless otherwise approved by Xylo Sports.

If a return is necessary because of an error on our part or an eligible defective product, Xylo Sports will provide instructions regarding return shipping.

Original shipping charges are non-refundable for standard returns unless otherwise required by law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages shipped without tracking.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed, with additional time potentially required by your financial institution.

If you have not received your refund after this period, please contact us.

Order Cancellations

Orders for in-stock products may be canceled before shipment.

Custom orders may only be canceled before production begins. Once production has started, cancellations are not guaranteed.

Please contact our team as quickly as possible if you need to request a cancellation.

Contact Us

If you have questions about returns, refunds, exchanges, or warranties, our team is happy to help.

Xylo Sports

Email: support@xylosports.com

Website: www.xylosports.com

We appreciate your business and thank you for choosing Xylo Sports!